Last Updated: 25th July 2025

At Live Edge Gallery, we take pride in delivering handcrafted wood and epoxy products with care, precision, and on-time delivery. Please read our shipping policy carefully to understand how we handle orders, packaging, delivery timelines, and more.

📍 Shipping Coverage

We offer pan-India shipping for all products listed on our website www.liveedgegallery.co.in. International shipping is also available on select products. For specific international shipping queries, please contact us at info@liveedgegallery.co.in.

🚚 Order Processing Time

  • All ready-to-ship items are dispatched within 3–5 business days after payment confirmation.
  • For custom-made products, processing may take 10–21 business days, depending on complexity and materials involved.
  • Orders are processed during business days (Monday to Saturday), excluding public holidays.

📦 Packaging

Each product is carefully packed using protective materials such as bubble wrap, foam sheets, and sturdy boxes to ensure safe transit. Fragile items like clocks and trays receive additional padding and shock-absorbent packaging.

📦 Shipping Partners

We partner with reliable courier services such as Delhivery, Bluedart, DTDC, and India Post to ensure safe and timely delivery of all orders.

🕒 Estimated Delivery Timelines

  • Metro Cities: 3–7 business days after dispatch
  • Tier-2 & Tier-3 Cities: 5–10 business days
  • Remote Locations: 7–14 business days
  • International Orders: 10–20 business days depending on destination and customs clearance

Please note: Delays due to unforeseen events like natural disasters, political unrest, or courier backlogs are beyond our control. In such cases, we will keep you informed via email.

💸 Shipping Charges

  • Free shipping on all prepaid orders within India above ₹5,000.
  • For orders below ₹5,000, a flat shipping charge of ₹150 is applied.
  • International shipping charges vary based on weight, dimensions, and destination. You will be notified of the exact cost at checkout or via email.

📍 Order Tracking

Once your order is dispatched, you will receive a tracking link via email and/or SMS. You can track your shipment status using the provided tracking ID on the courier’s official website.

❗Delivery Issues

If your package is lost, damaged, or incorrect, please email us at info@liveedgegallery.co.in within 48 hours of delivery with photos and order details. We will assist you promptly.

🔁 Return to Sender (RTS)

If the delivery attempt fails due to incorrect address, unavailability, or refusal to accept, and the package returns to us, re-shipping charges will be applicable for redelivery.

📩 Contact Us

For any queries related to shipping, delivery timelines, or special requests, feel free to reach out to us:

Email: info@liveedgegallery.co.in