Custom Orders
Frequently Asked Questions (FAQ)
About Our Products
What materials do you use in your products?
We use high-quality materials such as solid teakwood, preserved moss, and premium-grade epoxy resin. Every piece is handcrafted to showcase natural textures with modern aesthetics.
What is epoxy resin and is it safe?
Epoxy resin is a durable, glossy material used to create stunning finishes on wood. Once fully cured, it is non-toxic and safe for household use, including tabletops and trays.
What is preserved moss and does it require maintenance?
Preserved moss is real moss that has been naturally treated to retain its look and feel without needing sunlight or water. It requires no maintenance—just keep it away from direct sunlight and moisture.
Are your clocks and tables functional or just decorative?
They are both! Our clocks are fully functional with silent sweep mechanisms. Tables are made for everyday use while serving as stunning conversation pieces.
Are your clocks and tables functional or just decorative?
They are both! Our clocks are fully functional with silent sweep mechanisms. Tables are made for everyday use while serving as stunning conversation pieces.
Customization & Sampling
Can I request a custom design?
Yes! We love creating custom pieces. Whether you want a personalized memento, wall art, or a table with a specific design or color scheme, we’re happy to bring your vision to life.
How do I place a custom order?
You can contact us via WhatsApp, phone, or email with your idea. We’ll guide you through options, share design concepts, and begin production after your approval.
Do you offer product sampling?
Yes, we provide samples for bulk or corporate inquiries. Sampling helps ensure you're satisfied with materials, colors, and finishing before placing a larger order.
Is there a minimum quantity for custom or corporate gifting orders?
For most corporate or bulk gifting, the minimum order quantity starts from 10 pieces. But it may vary based on the product and customization involved.
Shipping & Delivery
Do you ship across India or internationally?
Yes, we offer pan-India shipping. For international orders, shipping is available on request—please contact us directly for a quote.
How long does it take to deliver a product?
Ready-to-ship items are dispatched within 3–5 days. Custom orders typically take 10–15 days depending on design complexity.
How is the product packed? Will it arrive safely?
We use strong, eco-friendly, and secure packaging to ensure your product arrives in perfect condition. Epoxy and wooden items are carefully cushioned and boxed.
Product Care
How do I clean epoxy or moss products?
Epoxy: Wipe with a soft damp cloth. Avoid abrasive cleaners.
Moss: Use a dry soft brush to gently clean. Never water the moss or expose it to sunlight.
Can epoxy get scratched or damaged?
Epoxy is quite durable, but like any surface, it can scratch under heavy impact. We recommend using coasters or mats on tabletops to preserve the finish.